【實用】用英文講電話總是皮皮剉?教你克服電話英文三大情境-找人、預約、訂位

接到英文電話,總是會害怕嗎?
一想到要用英文講電話,就感到緊張嗎?
別擔心,不管是找人、預約、還是餐廳訂位
VoiceTube 全部都幫你整理好了!

在討論電話英文內容之前,先讓我們來看一段關於電話溝通的影片吧!
不能不會:電話溝通技巧

看完上面這部影片,我們了解到一通電話主要可分為三部分:
The greeting (問候)identifying yourself (介紹自己) asking the caller a question. (詢問來電者問題)

然而,無論電話的另一頭對象是誰,電話禮儀都非常地重要,從一接起電話的剎那就開始執行了,
且針對不同類型的對象,我們應該用不同的態度和語氣來講電話。
接下來,讓小編來告訴你,日常生活我們常用到的三大電話情境,如何對答流利。

一、Make a Phone Call 找人

Caller 打電話者

自我介紹

  • Hello, this is Emily from VoiceTube.
  • This is Emily Lee speaking.

詢問對象

  • May I speak to Jerry?
  •  Can/Could I speak to Jerry, please?
  •  I would like to speak to Jerry.

敘述打電話動機

  •  I am calling in regard to…
  •  I am calling regarding…
  •  I am calling to…

對方不在,想留言給對方

Can I leave a message (for him/her)?

Receiver 接電話者

詢問姓名

  • Who’s calling please?
  • Who am I speaking to/with?

主動告知對方自己身分

  •  Good morning. This is Jerry. How may I help you?
  •  This is Jerry speaking. How can I help you?

對方找的是自己時

  • This is he/she speaking.
  • Speaking.

對方找的對象不在時

  • Hold on, I’ll get him for you.(稍等,我幫你叫他)
  • He’s not in at the moment.(他現在不在)
  • Would you like to leave a message?(你想要留個言嗎?)
  • Should I have him call you back?(需要我請他回電給你嗎?)

對方打錯電話

  (I’m afraid that / I guess) You have the wrong number.

加映場:不再害怕用英文溝通!讓你用流利英語接通電話打電話

補充:當對方不在時,要如何簡單明瞭的留言給對方訊息呢?
影片中整理了各式各樣的留言方式以及內容,趕快點進來看吧!

英語電話留言

二、Making an Appointment 預約

Receptionist:Happy Dental Clinic. This is Emily. How can I help you?
(這裡是快樂牙醫,我是 Emily,請問需要什麼服務嗎?)

Jerry:Hi Emily. This is Jerry Cheng. I have a bit of a sore tooth. I was hoping Dr. Morris would have time to see me this week.
(嗨 Emily,我是 Jerry,我有一點牙痛,希望 Morris 醫生這週有時間幫我看診。)

Receptionist:I’m afraid he’s booked up this week. I can put you in for 2pm next Tuesday. How does that sound?
(恐怕他這週已經約滿了,我幫你預約下週二下午二點看診,你覺得怎麼樣?)

Jerry:That would be great.
(太好了。)

Receptionist:Would you please give me your phone number?
(請你告訴我你的電話號碼。)

Jerry:Okay. My number is ×××××.
(OK。我的號碼是×××××)

Receptionist:Thanks for calling. See you on Tuesday.
(謝謝你來電預約,下週二見。)

Jerry:Great. I’ll see you then. Bye.
(好的,到時候見,掰掰。)

補充:預約見面必看!
不管是和教授預約、預約客戶見面、取消預約等等,通通收錄在影片中。

進行預約

三、Make a Reservation 餐廳訂位

Receptionist:Good evening, BBQ Restaurant. How can I help you?
(午安,這裡是 BBQ 餐廳,有什麼需要我為您服務的嗎?)

Emily:I’d like to book/reserve a table for two tomorrow night.
(我想訂明晚的位子,兩位。)

Receptionist:What time can you make it?
(大約在什麼時候呢?)

Emily:We’ll be there at around seven.
(我們大約會在晚上7點抵達。)

Receptionist:Okay, May I have your name and number?
(好的,可以給我你的名字和號碼嗎?)

Emily:(It’s) Emily, my number is ×××××.
(Emily,號碼是×××××)

Receptionist:Thank you (for your booking), Miss. We look forward to serving/seeing you.
(謝謝你的訂位,小姐,期待見到你。)

Emily:Thank you.
(謝謝。)

來看看更詳細的餐廳訂位對話內容吧!
【情境英文】餐廳訂位

最後,學會了上述常用的電話英文情境後,下面六個方法,能讓你的電話英文可以更進步!

如何有效用電話溝通?

迫不及待想馬上開始練習嗎?

快打開 VoiceTube App 練英文!

立即下載 >>> https://bit.ly/myenglishissogood

英文單字不要硬背! 藉由 VoiceTube App 看影片,不會的單字反覆聆聽,加上單字測驗練習,聽寫齊下,立刻熟記!

文/ Emily Lee
圖/ Kaboompics, CC licensed
來源/餐廳訂位 Making a Reservation(夠用英語三), EnglishClub:Telephone English, Telephone English 英文對話之電話篇
作者簡介/ VoiceTube 看影片學英語

學英文不是艱難的任務,而是一種融入生活的自然態度。今天起,丟掉厚重的教科書,每日鎖定VoiceTube看影片學英語官方部落格,給自己一個流利『用』英語的機會!